Post date: 12/7/2020
Guidelines for Safe Visitation with Residents During The COVID-19 Pandemic
Indoor and Outdoor Visitation at Sun Health Communities: SNF / AL
NOTE: As of this week, December 7, Maricopa County has increased to a Moderate Level of “Community Spread.”
In accordance with regulations, Sun Health has established the following guidelines for indoor/outdoor visitation.
For Indoor and Outdoor Visits – All Visitors:
Visits are limited to 30 minutes. If the visit occurs in the resident’s room, the time is limited to 15 minutes.
Any visitor who violates any of the above guidelines, will be asked to end the visit. Sun Health reserves the right to restrict or remove visitors who would risk the health and safety of our residents and team members.
Please see the chart for Arizona Department of Health Services (ADHS) requirements for visitation in congregate settings by clicking on this link. ADHS further defines community spread levels with the thresholds. These thresholds are consistent with the national standards set by the Coronavirus Task Force. Use same link above to see that information from ADHS.
If you have a loved one at one of our campuses, please read below for additional information on safety measures for residents, visitors and staff. You may also contact us anytime at Info@SunHealth.org
If there is a positive case of COVID-19 at Sun Health the following steps are taken immediately:
The health and safety of our residents, families and team members remain our top priority.
While we understand there may be questions should one of our campuses be alerted of a positive case, please understand that we must follow strict confidentiality guidelines to protect individual privacy and safety.
Our team will continue to support those directly impacted as well as everyone who is part of the Sun Health family.
Since the start of the pandemic, Sun Health’s commitment to keeping our residents, family members and team members safe by following health expert guidelines is top of mind every day. This has meant adapting how we operate when conditions change with Coronavirus cases.
Updated Visitor Guidelines for Independent Living
The Centers for Disease Control reports that more than 1 million COVID-19 cases were reported in the United States over the last 7 days. In Arizona, the number of daily diagnosed cases continues to rise. The CDC recommends all of us use much caution in the months ahead, especially with the holidays and the natural desire for gatherings.
Visitor guidelines for Independent Living:
Upon arrival visitors must:
During the visit:
Visitors will be required to follow CDC recommendations through the duration of their visit:
Please note that residents on 14-day isolation will not be allowed to have visitors. And as we do for team members, we ask any visitors who are not feeling well to please stay home.
Sun Health, as part of its commitment to you, will continue to provide updates on any necessary changes to our safety protocols including the availability of activities and amenities, as we monitor data regarding the spread.
Sun Health Foundation
Sun Health Foundation has pivoted to hosting online events and meeting virtually with our donors to keep them informed of our continued progress on the Generosity for Generations Campaign. Our Foundation team invites you to stay tuned for exciting updates on future events. If you have any questions about Sun Health Foundation, we invite you to contact us at (623) 471-8550 or send us an email Info@SunHealthFoundation.org.
Sun Health Communities Independent Living Communities –
Grandview Terrace, La Loma Village and The Colonnade
We know that social distancing is working against COVID-19. Therefore, we will continue to limit the number of visitors on our campuses. We remain vigilant in keeping high-traffic areas disinfected.
We continue to take the following measures:
Our team members are following both the Centers for Disease Control (CDC) and Centers for Medicare and Medicaid Services (CMS) guidelines for safety by wearing masks and eye protection at all of our licensed skilled nursing and assisted living areas.
The Sun Health’s PPE Preparedness Taskforce is closely monitoring our current supply of PPE and looking beyond our usual vendors to purchase the necessary equipment at the best prices so we can increase our purchasing quantities during this crisis.
All staff and essential visitors are being screened prior to entering any Sun Health campus. We are still limiting visitors to enter the building at this time. Essential visitors include health care providers providing direct care to residents and other specific service personnel who must first be approved by campus leadership.
Residents and staff who leave the campus for medical or dental appointments, visits to the hospital and to areas outside Arizona deemed high-risk by the Centers for Disease Control (CDC) and the World Health Organization (WHO), as well as international destinations, may be asked to self-isolate in their residences for 14-days. Our staff will support those residents with any services they may need.
Dining venues are open on a very limited basis. All dining and meal needs continue to be met. Our culinary teams are delivering great meals right to our residents’ homes. Please note that grab and go items are not currently available. However, for the safety and convenience of our residents, each community has stocked some essential items for our residents to purchase without going to a grocery store.
Community Amenities such as our fitness centers, pools and game rooms are open, based on what is best for each community. We have found ways to provide entertainment as well as exercise and social engagement through our community channels, outdoor events, and online.
We continue limiting internal meetings with staff and residents until further notice. We have successfully implemented virtual meetings for our residents and team members.
On a limited basis we are offering guest rooms or are rebooking all essential visitors who would normally stay in one of our guest rooms to outside properties (for example, the nearby Hampton Inn).
There are still no planned events with outside organizations on our campuses. That precaution will remain in place until it is deemed safe to open up our campuses again.
The experts at our Center for Health & Wellbeing are available for virtual consults as our wonderful Sun Health Center for Health & Wellbeing continues to provide needed services thanks to the clever use of technology and other means. To learn more about the Center and our current offerings, please click here or call us at (623) 471-9355.
And, we’re adding new events every week to our Healthy Living online and on-demand class listings. Please click here for more information.
Our Care Transitions and Memory Care Navigators are holding conference calls with families to keep connected.
In addition, the Dementia Caregiver Support Group support meeting happens from 3 to 4 p.m. every Wednesday by phone. To participate, call (623) 471-9571. Once prompted, enter PIN number 9571. The telephone line will only be open during the duration of the call.
Sun Health At Home
Our Wellness Coordinators continue to be available 24/7 to meet our members’ needs. Sun Health At Home is scheduling in person Discovery seminars following stringent safety protocols for social distancing and sanitation. We also have developed a virtual Discovery seminar and can schedule individual meetings to meet your needs. To watch our virtual seminar, which can be viewed on-demand, as well as to RSVP for our in person events, please click here. If you have any questions, please call us at (623) 227-4663.
Sun Health Resale Boutique in Sun City and Resale Shop in Sun City West in Conjunction with Sun City West Foundation
Our Sun City and Sun City West shops are open with safety modifications.
We’ve implemented a number of procedures to keep our customers, volunteers and staff safe including:
The stores will be cleaned and disinfected throughout the day. For the latest information, please click here
Sun Health is here for you
As our Administrative team members continue to work remotely, we are fully operational and accessible for all resident, member, donor and community matters, and will continue to respond quickly and efficiently. Sun Health and our communities will maintain limited, on-site staff to administer mail, overnight delivery services, phone calls, etc. to ensure uninterrupted client service.
We continue to operate on these assumptions:
The Sun Health COVID-19 Task Force will err on the side of being over-cautious and safe (with the understanding that the immediate health and safety of our community will take priority over financial impact). We will remain calm, collected, organized, and communicate with composure, compassion and clarity with each other and our community.