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Important Updates About Coronavirus (COVID-19)

Post date: 5/12/2021

Sun Health Communities Independent Living Communities –
Grandview Terrace, La Loma Village and The Colonnade

Guidelines for Safe Visitation with Residents During The COVID-19 Pandemic Indoor and Outdoor Visitation at Sun Health Communities: SNF/AL

Sun Health Communities will adhere to the following guidelines when more than 70% of residents are vaccinated, and county positivity rate is less than 10%. Please contact administration at the community you wish to visit with any questions.

 Ongoing Considerations:

  • Our Health and Rehabilitation Center is not in “Outbreak Status” – as declared by Executive Director.
  • Residents and visitors are required to follow AzDHS and CMS recommendations including:
    • Maintaining 6-foot social distancing at all times, excepted as noted below.
    • Wearing a face mask* throughout the visit (*bandanas and neck gaiters are prohibited)
    • Visitors will be asked to sanitize hands prior to the start of visit, as well as throughout their visit.
  • Residents on 14-day isolation need to follow quarantine guidelines.
  • There is currently no age restrictions for visitors.
  • While visitor testing and vaccination can help prevent the spread of COVID-19, visitors will not be required to be tested or vaccinated (or show proof of such) as a condition of visitation.

All Visitors Follow the Guidelines Listed Above and Must:

  • Be feeling well on the day of the visit.
  • If exposed to COVID-19, must wait 14 days from exposure date to visit.
  • Complete and pass visitor screening.
  • Adhere to the core principles of COVID-19 infection prevention or they will not be permitted to visit or may be asked to leave.

Indoor Visits – Maximum of 2 visitors, per resident, per visit.

  • Fully vaccinated residents can choose to have close contact (including touch) with visitor(s) while wearing a well-fitting face mask* and performing hand-hygiene before and after.
  • May visit in resident’s room and other designated areas when available.
  • Requested visitation time is 1-hour, daily between 9 a.m. and 6 p.m. If additional time is needed, please see administration.
  • Please call to make an appointment prior to the visit.

*Bandanas and neck gaiters are prohibited.

Outdoor Visits – Maximum of 10 visitors in designated location (2 visitors per resident and weather permitting.)

  • Fully vaccinated residents can choose to have close contact (including touch) with visitor(s) while wearing a well-fitting face mask* and performing hand-hygiene before and after.
  • Requested visitation time is 1-hour, daily between 9 a.m. and 6 p.m. If additional time is needed, please see administration.
  • Please call to make an appointment prior to the visit.

*Bandanas and neck gaiters are prohibited.

Compassionate Care

  • Allowed at all times, without restrictions.

Guidelines for Resident Visitors – Independent Living

Sun Health Communities will adhere to the following guidelines for expanded use of Independent Living amenities based on the current outbreak status of the community. When it comes to the vaccine, Sun Health recognizes there are many reasons why someone may not have been vaccinated, including medical and religious exemptions. Just like one year ago, we are doing our best to navigate new challenges daily when it comes to our expanding opening procedures and balancing everyone’s freedoms with health and safety. Regardless, those who have not been vaccinated will still need to follow these guidelines.

 Ongoing Considerations:

  • Our Community or Sun Health Building is not in outbreak status (as declared by Executive Director)
  • Residents will be required to follow CDC recommendations for participation including:
    • Maintaining 6-foot social distancing at all times
    • Wearing a face mask
    • Using Hand sanitize or frequently wash hands with soap and water
  • Residents on 14-day isolation will need to follow quarantine guidelines
  • Requirements for vaccine and testing levels/participation to be determined based on activity/event
  • There are currently no age restrictions for visitors

All Visitors Must Follow the Guidelines Listed Above and Must:

  • Be feeling well on the day of the visit.
  • Pass the screening questionnaire and temperature check with a reading below 100.40.
  • Wear a face mask throughout the visit, which is required to enter the building.
  • Visitors will be asked to sanitize hands prior to start of visit, as well as throughout their visit.

Below is for all visitors, including Day Visitors

Fully vaccinated – Individual(s) must be two-weeks-post receiving the number of dose(s) required for their vaccine

  • Up to 10 visitors at a time.
  • Visitor(s) will have access to community amenities, both indoor and outdoor i.e., restaurants, gyms, pools, salon, patios, events when accompanied by residents

Non-vaccinated

  • Up to 4 visitors at a time. Non-vaccinated visitors must wear a mask during visit.
  • Visitor(s) will have access to outdoor gathering spaces i.e., patios, gathering areas, restaurants, etc.
  • Visitor(s) will not have access to indoor community amenities, including restaurants and fitness, even when accompanied by resident.

For Overnight visitors

Fully vaccinated – Individual(s) must be two-weeks-post receiving the number of dose(s) required for their vaccine

  • Up to 4 visitors for overnight stay.
  • Sun Health requires proof of negative COVID-19 test. Sun Health offers Rapid Testing with advanced notice. Or, visitor(s) must arrange testing within 48 hours of visit.
  • May stay on campus in resident home or guest accommodations.

Non-vaccinated

  • Up to 4 visitors for overnight stay.
  • Must get a COVID test once in Arizona and
  • must quarantine in accommodations off-campus until negative COVID test results are received.
  • Will not be permitted to come on campus if COVID test is positive.
  • Negative COVID-tested visitors may stay on campus in resident home or guest accommodations.

If you have a loved one at one of our campuses, please read below for additional information on safety measures for residents, visitors and staff. You may also contact us anytime at

Sun Health At Home

Our Wellness Coordinators continue to be available 24/7 to meet our members’ needs. Sun Health At Home is scheduling in person Discovery seminars following stringent safety protocols for social distancing and sanitation. We also have developed a virtual Discovery seminar and can schedule individual meetings to meet your needs. To watch our virtual seminar, which can be viewed on-demand, as well as to RSVP for our in person events, please click here. If you have any questions, please call us at (623) 227-4663.

If there is a positive case of COVID-19 at Sun Health the following steps are taken immediately:

  • The impacted person is advised to seek medical care. If they are asymptomatic Sun Health will provide guidance on protocols for self-isolation. Self-isolation is mandatory.
  • Sun Health leadership will complete contact-tracing procedures to identify any team members or residents who may have been exposed directly or via secondary contact, and take appropriate action to isolate and test as appropriate following established protocols.
  • Sun Health team members and/or residents identified as having direct contact with the individual will be immediately tested.
  • Our Environmental Services team will assess and disinfect potentially affected areas based on deep cleaning protocols, according to state and federal guidelines.
  • The Arizona Department of Health Services as well as the Maricopa County Department of Health are notified as required.

The health and safety of our residents, families and team members remain our top priority.

While we understand there may be questions should one of our campuses be alerted of a positive case, please understand that we must follow strict confidentiality guidelines to protect individual privacy and safety.

Our team will continue to support those directly impacted as well as everyone who is part of the Sun Health family.

Since the start of the pandemic, Sun Health’s commitment to keeping our residents, family members and team members safe by following health expert guidelines is top of mind every day. This has meant adapting how we operate when conditions change with Coronavirus cases.

Sun Health Foundation

Sun Health Foundation has pivoted to hosting online events and meeting virtually with our donors to keep them informed of our continued progress on the Generosity for Generations Campaign. Our Foundation team invites you to stay tuned for exciting updates on future events. If you have any questions about Sun Health Foundation, we invite you to contact us at (623) 471-8550 or send us an email Info@SunHealthFoundation.org.

Sun Health Resale Boutique in Sun City and Resale Shop in Sun City West in Conjunction with Sun City West Foundation
Our Sun City and Sun City West shops are open with safety modifications.

We’ve implemented a number of procedures to keep our customers, volunteers and staff safe including:

  • Stores are limited to 10 customers at a time
  • Donation stream will be regulated
  • Volunteers will be wearing masks
  • Masks requested of our customers

The stores will be cleaned and disinfected throughout the day. For the latest information, please click here

Sun Health Wellness/Sun Health Center for Health & Wellbeing

The experts at our Center for Health & Wellbeing are available for virtual consults as our wonderful Sun Health Center for Health & Wellbeing continues to provide needed services thanks to the clever use of technology and other means. To learn more about the Center and our current offerings, please click here or call us at (623) 471-9355.

And, we’re adding new events every week to our Healthy Living online and on-demand class listings. Certain classes are now being offered in person with a maximum of 15-participants, socially distanced. Please click here for more information.

Our Care Transitions and Memory Care Navigators are holding conference calls with families to keep connected.

  • To schedule a phone consultation with a Memory Care Navigator, click here or call (623) 471-9300.
  • To contact Care Transitions, click here or call (623) 471-9595.

In addition, the Dementia Caregiver Support Group support meeting happens from 3 to 4 p.m. every Wednesday by phone. To participate, call (623) 471-9571. Once prompted, enter PIN number 9571. The telephone line will only be open during the duration of the call. 

Sun Health is here for you

As our Administrative team members continue to work remotely, we are fully operational and accessible for all resident, member, donor and community matters, and will continue to respond quickly and efficiently. Sun Health and our communities will maintain limited, on-site staff to administer mail, overnight delivery services, phone calls, etc. to ensure uninterrupted client service.

We continue to operate on these assumptions:

The Sun Health COVID-19 Task Force will err on the side of being over-cautious and safe (with the understanding that the immediate health and safety of our community will take priority over financial impact). We will remain calm, collected, organized, and communicate with composure, compassion and clarity with each other and our community.