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Important Updates About Coronavirus (COVID-19)

Post date: 2/4/2021

Guidelines for Safe Visitation with Residents During The COVID-19 Pandemic Indoor and Outdoor Visitation at Sun Health Communities: SNF / AL

NOTE: As of this week, February 1, Maricopa County remains in a Substantial Level of “Community Spread.”

In accordance with regulations, Sun Health has established the following guidelines for indoor/outdoor visitation.

  • Designated Essential Visitors – defined as one or two specific family members or caregivers designated to serve as a “Designated Essential Visitor”. The resident or a responsible party may designate essential visitors in writing; not to exceed two (2) individuals. The resident or a responsible party may also change designees in writing.
  • General Visitors – defined as anyone who the resident wishes to have as a visitor.

Indoor Visits:

  • General Visitors:
    • 48 hours prior to the indoor visit, the visitor is required to be tested and receive negative COVID-19 test results.
    • Visitors must bring proof of the negative test
    • Upon entering the Center, visitors will need to complete the “Attestation of COVID-19 Test” form attesting that between the time they took the test and the time they arrived for an indoor visit, they isolated themselves to prevent the spread of COVID-19.
  • Designated Essential Visitor (DEV):
    Once the resident designates someone as their Designated Essential Visitor (DEV), the DEV must present the Center:
  • With documentation showing a negative COVID test (either PCR or antigen) prior to the first visit and on the same testing interval required for staff:
    • Minimal (Percent Positivity <5%): Once a month
    • Moderate (5% – 10%): Once a week
    • Substantial (>10%): Twice a week
    • Or as otherwise requested by the Center
      (Please contact the health center team to confirm current testing intervals).
    • Designated Essential Visitors will also need to complete the attached “Attestation of COVID-19 Test” form for each visit.

For Indoor and Outdoor Visits – All Visitors:

  • General visitation will be scheduled Monday through Saturday; special accommodations for visitation outside of scheduled visiting hours may be requested by submitting the request in writing to the administrator. Visiting hours are between 9:00 a.m. – 2:30 p.m.
  • Appointments are required in advance of the visitation for all general visitation. We encourage designated essential visitors to also schedule an appointment prior to visitation to avoid wait times.
    • To schedule an appointment, please call Center’s main number between the hours of 8:00 a.m. to 4:30 p.m. to schedule a visit.
      • Grandview Terrace Health and Rehabilitation: (623) 975-8100
      • La Loma Village Health and Rehabilitation: (623) 537-7400
      • The Colonnade Assisted Living and Memory Support: (623) 236-3750

Visits are limited to 30 minutes. If the visit occurs in the resident’s room, the time is limited to 15 minutes.

  • Visitors must be 18 years of age. Additionally, visitors who are attending in-person school are not permitted.
  • Visitors will use hand sanitizer prior to the visit.
  • Visitors will have their temperature taken, complete and pass screening form prior to the visit. Anyone with a temperature over 100.40 F will not be allowed to visit.
  • Visitors will sign in the visitor log for contact tracing purposes.
  • Visits will be held at designated space at each Center.
  • Visitors will wear a clean mask that covers their mouth and nose at all times.
  • Visitors will not unmask while on the premises. No activity should result in removing the mask or getting within 6 ft.
  • Visitors will socially distance from the resident no less than 6 feet at all times.
  • No food or drink permitted during the visit.
  • Visitors will only be able to visit one individual on a particular day and will agree to follow all of the above protocols to schedule a future visit.

Any visitor who violates any of the above guidelines, will be asked to end the visit. Sun Health reserves the right to restrict or remove visitors who would risk the health and safety of our residents and team members.

Please see the chart for Arizona Department of Health Services (ADHS) requirements for visitation in congregate settings by clicking on this link. ADHS further defines community spread levels with the thresholds. These thresholds are consistent with the national standards set by the Coronavirus Task Force. Use same link above to see that information from ADHS. 

If you have a loved one at one of our campuses, please read below for additional information on safety measures for residents, visitors and staff. You may also contact us anytime at

If there is a positive case of COVID-19 at Sun Health the following steps are taken immediately:

  • The impacted person is advised to seek medical care. If they are asymptomatic Sun Health will provide guidance on protocols for self-isolation. Self-isolation is mandatory.
  • Sun Health leadership will complete contact-tracing procedures to identify any team members or residents who may have been exposed directly or via secondary contact, and take appropriate action to isolate and test as appropriate following established protocols.
  • Sun Health team members and/or residents identified as having direct contact with the individual will be immediately tested.
  • Our Environmental Services team will assess and disinfect potentially affected areas based on deep cleaning protocols, according to state and federal guidelines.
  • The Arizona Department of Health Services as well as the Maricopa County Department of Health are notified as required.

The health and safety of our residents, families and team members remain our top priority.

While we understand there may be questions should one of our campuses be alerted of a positive case, please understand that we must follow strict confidentiality guidelines to protect individual privacy and safety.

Our team will continue to support those directly impacted as well as everyone who is part of the Sun Health family.


Since the start of the pandemic, Sun Health’s commitment to keeping our residents, family members and team members safe by following health expert guidelines is top of mind every day. This has meant adapting how we operate when conditions change with Coronavirus cases.


Updated Visitor Guidelines for Independent Living

The Centers for Disease Control reports that more than 1 million COVID-19 cases were reported in the United States over the last 7 days. In Arizona, the number of daily diagnosed cases continues to rise. The CDC recommends all of us use much caution in the months ahead, especially with the holidays and the natural desire for gatherings.

Visitor guidelines for Independent Living:

  • Each residence may request a maximum of two visitors from same house hold per day
  • Visiting screening hours are between 7 a.m. to 7 p.m.
    • The resident must call the front desk to request a time for their visitor no later than 24 hours in advance
    • The front desk will schedule a time for your visitor to arrive

Upon arrival visitors must:

  • Visitors must arrive within their scheduled time frame and check in at the front desk
  • Visitors must wear a face mask prior to entering the building. They will be expected to wear the face mask through the duration of the visit. Visitors who arrive without a face mask will be turned away
  • Visitors will complete a screening questionnaire and have their temperature taken
    • If the visitor has a temperature above 100.4 degrees or answered yes to any questions on the questionnaire, they will be denied entry
  • Visitors will be asked to sanitize their hands prior to the start of the visit

During the visit:

Visitors will be required to follow CDC recommendations through the duration of their visit:

  • Maintain six feet of social distancing (generally two arms lengths apart) at all times
  • Wear a face mask during the visit
  • Avoid touching your eyes, nose, or mouth; if you do, wash your hands with soap and water
  • Check out with the front desk prior to departure

Please note that residents on 14-day isolation will not be allowed to have visitors. And as we do for team members, we ask any visitors who are not feeling well to please stay home.

Sun Health, as part of its commitment to you, will continue to provide updates on any necessary changes to our safety protocols including the availability of activities and amenities, as we monitor data regarding the spread.


Sun Health Foundation

Sun Health Foundation has pivoted to hosting online events and meeting virtually with our donors to keep them informed of our continued progress on the Generosity for Generations Campaign. Our Foundation team invites you to stay tuned for exciting updates on future events. If you have any questions about Sun Health Foundation, we invite you to contact us at (623) 471-8550 or send us an email


Sun Health Communities Independent Living Communities –
Grandview Terrace, La Loma Village and The Colonnade

We know that social distancing is working against COVID-19. Therefore, we will continue to limit the number of visitors on our campuses. We remain vigilant in keeping high-traffic areas disinfected.

We continue to take the following measures:

Our team members are following both the Centers for Disease Control (CDC) and Centers for Medicare and Medicaid Services (CMS) guidelines for safety by wearing masks and eye protection at all of our licensed skilled nursing and assisted living areas.

The Sun Health’s PPE Preparedness Taskforce is closely monitoring our current supply of PPE and looking beyond our usual vendors to purchase the necessary equipment at the best prices so we can increase our purchasing quantities during this crisis.

All staff and essential visitors are being screened prior to entering any Sun Health campus. We are still limiting visitors to enter the building at this time. Essential visitors include health care providers providing direct care to residents and other specific service personnel who must first be approved by campus leadership.

Residents and staff who leave the campus for medical or dental appointments, visits to the hospital and to areas outside Arizona deemed high-risk by the Centers for Disease Control (CDC) and the World Health Organization (WHO), as well as international destinations, may be asked to self-isolate in their residences for 14-days. Our staff will support those residents with any services they may need.

Dining venues are open on a very limited basis. All dining and meal needs continue to be met. Our culinary teams are delivering great meals right to our residents’ homes. Please note that grab and go items are not currently available. However, for the safety and convenience of our residents, each community has stocked some essential items for our residents to purchase without going to a grocery store.

Community Amenities such as our fitness centers, pools and game rooms are open, based on what is best for each community.  We have found ways to provide entertainment as well as exercise and social engagement through our community channels, outdoor events, and online.

We continue limiting internal meetings with staff and residents until further notice. We have successfully implemented virtual meetings for our residents and team members.

On a limited basis we are offering guest rooms or are rebooking all essential visitors who would normally stay in one of our guest rooms to outside properties (for example, the nearby Hampton Inn).

There are still no planned events with outside organizations on our campuses. That precaution will remain in place until it is deemed safe to open up our campuses again.

The experts at our Center for Health & Wellbeing are available for virtual consults as our wonderful Sun Health Center for Health & Wellbeing continues to provide needed services thanks to the clever use of technology and other means. To learn more about the Center and our current offerings, please click here or call us at (623) 471-9355.

And, we’re adding new events every week to our Healthy Living online and on-demand class listings. Please click here for more information.

Our Care Transitions and Memory Care Navigators
 are holding conference calls with families to keep connected.

  • To schedule a phone consultation with a Memory Care Navigator, click here or call (623) 471-9300.
  • To contact Care Transitions, click here or call (623) 471-9595.

In addition, the Dementia Caregiver Support Group support meeting happens from 3 to 4 p.m. every Wednesday by phone. To participate, call (623) 471-9571. Once prompted, enter PIN number 9571. The telephone line will only be open during the duration of the call. 

Sun Health At Home
Our Wellness Coordinators continue to be available 24/7 to meet our members’ needs. Sun Health At Home is scheduling in person Discovery seminars following stringent safety protocols for social distancing and sanitation. We also have developed a virtual Discovery seminar and can schedule individual meetings to meet your needs. To watch our virtual seminar, which can be viewed on-demand, as well as to RSVP for our in person events, please click here. If you have any questions, please call us at (623) 227-4663.

Sun Health Resale Boutique in Sun City and Resale Shop in Sun City West in Conjunction with Sun City West Foundation
Our Sun City and Sun City West shops are open with safety modifications.

We’ve implemented a number of procedures to keep our customers, volunteers and staff safe including:

  • Stores are limited to 10 customers at a time
  • Donation stream will be regulated
  • Volunteers will be wearing masks
  • Masks requested of our customers

The stores will be cleaned and disinfected throughout the day. For the latest information, please click here

Sun Health is here for you

As our Administrative team members continue to work remotely, we are fully operational and accessible for all resident, member, donor and community matters, and will continue to respond quickly and efficiently. Sun Health and our communities will maintain limited, on-site staff to administer mail, overnight delivery services, phone calls, etc. to ensure uninterrupted client service.

We continue to operate on these assumptions:

The Sun Health COVID-19 Task Force will err on the side of being over-cautious and safe (with the understanding that the immediate health and safety of our community will take priority over financial impact). We will remain calm, collected, organized, and communicate with composure, compassion and clarity with each other and our community.